Khelaghor Shop's Terms & Conditions

Khelaghor Shop (hereinafter referred to as "we", "the platform", or "the site") is an online gaming and Sports Betting platform serving users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between Khelaghor Shop and you.

By using the platform, you confirm that you have read, understood, and accepted these terms. These terms may be updated at any time, and your continued use of the platform after any changes constitutes acceptance of the revised terms.

• These Terms & Conditions are governed by the applicable laws of Bangladesh.
• Terms apply in both Bengali and English; in case of any conflict, the English version shall prevail.
• Khelaghor Shop reserves the right to modify or discontinue any service at any time.
• All content, design, and technology on this platform are the intellectual property of khelaghor shop.

To open an account with khelaghor shop, you must meet a few basic requirements. These apply equally to all users.

• Age Requirement: You must be at least 18 years old to register. Account creation by minors is strictly prohibited.
• Single Account: Only one account is permitted per person, household, or device.
• Accurate Information: All information provided during registration must be accurate and truthful.
• Identity Verification (KYC): Identity verification via national ID or passport may be required before processing a withdrawal.
• Password Security: Users are solely responsible for the security of their accounts. Passwords must not be shared with anyone.

Khelaghor Shop accepts deposits via Bangladesh's most popular mobile banking services. The deposit process is fast and secure.

• Accepted Methods: Mobile Pay, Nagad, Rocket, and approved bank transfers.
• Minimum Deposit: ৳500 (five hundred taka).
• Maximum Deposit: Daily limits are determined by your account tier and verification status.
• Processing Time: Funds are typically credited to your balance within 5 to 15 minutes.
• Currency: All transactions are processed in Bangladeshi Taka (BDT).
• Charges: khelaghor shop does not charge any fees on deposits. However, your payment provider's own charges may apply.

Withdrawing your winnings on Khelaghor Shop is straightforward and fast. However, certain rules must be followed to ensure security.

• Minimum Withdrawal: ৳500 (five hundred taka).
• Maximum Withdrawal: Daily and monthly limits vary according to your account's VIP level.
• Processing Time: Approved withdrawals are generally processed within 15 minutes to 24 hours.
• KYC Verification: Identity verification is required for your first withdrawal or any withdrawal of a large amount.
• Same Method: Withdrawals are generally processed using the same method as the original deposit.
• Bonus Balance: Bonus funds cannot be withdrawn before the wagering requirements have been met.

Khelaghor shop offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be followed.

• Welcome Bonus: Applicable to the first deposit only, one time per person.
• Wagering Requirements: Bonus amounts generally require 10x to 30x wagering – specified individually on each offer.
• Validity: Bonus balances have an expiry date. Any unused bonus that expires will be automatically forfeited.
• Game Restrictions: Some bonuses are only valid for specific games or categories.
• Bonus Abuse: Using multiple accounts or exploiting bonuses strategically will result in bonus forfeiture.
• Free Spins: Winnings from free spins are withdrawable only after the specified wagering requirements have been met.

Certain fundamental rules apply when placing bets on Khelaghor Shop. These rules are in place to ensure fair play.

• Bet Confirmation: Once a bet is submitted, it is final. Bets cannot be changed or cancelled except in the case of a technical error.
• Odds Changes: Odds in live betting can change at any moment. The odds at the time your bet is submitted are final.
• Event Cancellation: If an event is cancelled, the stake for the relevant bet will be refunded.
• Erroneous Odds: Khelaghor Shop reserves the right to void any bets placed at clearly erroneous odds.
• Maximum Bet: A maximum bet limit applies to each event and market.
• Suspicious Activity: Bets will be voided if match-fixing or unusual betting patterns are detected.

Certain activities are strictly prohibited to maintain a fair environment on Khelaghor Shop. Violations will result in serious consequences.

• Creating or operating multiple accounts.
• Operating an account under a false identity or in someone else's name.
• Strategic betting to exploit bonus offers (bonus abuse/arbitrage).
• Using hacking, malware, or any other technical means to gain unauthorized advantages on the platform.
• Money laundering or transactions involving illegal funds.
• Threatening, harassing, or defrauding other users.
• Placing bets using automated bots or scripts.

The following rules apply whether you choose to close your account voluntarily or if khelaghor shop closes it.

• Voluntarily Closed: You can request account closure through customer support at any time. Any remaining balance will be refunded.
• Closed by Khelaghor Shop: Accounts will be closed for violations of these terms. Whether any remaining balance is refunded depends on the nature of the violation.
• Inactive Account: Accounts with no activity for 12 months will be marked as inactive and a maintenance fee may apply.
• Reactivation: Inactive accounts can be reactivated by contacting customer support.

Khelaghor shop believes gaming is for entertainment, not addiction. We encourage all users to play responsibly.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Session Limit: You can set a limit on how long you play in a single session.
• Cooling-Off Period: You can take a temporary break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: Applications for long-term or permanent self-exclusion are available.
• Support: If You Have a Gaming Problem Responsible Play You'll find professional help resources on the page.

Your personal information matters to us. khelaghor shop uses the highest level of technology to keep your data secure.

• All data is stored and transmitted using SSL encryption.
• Your information is never sold or rented to any third party.
• Your information is not shared with authorities unless legally required.
• For more details, visit our Privacy Policy Read.

If you have a dispute or complaint, please contact us directly. We are always committed to reaching a fair resolution.

• Step One: Submit your complaint to customer support via live chat or email.
• Time Limit: Complaints must be submitted within 30 days of the incident.
• Resolution Time: Most disputes are resolved within 7 business days.
• Final Decision: The decision of Khelaghor Shop is final and binding in all matters.
• Contact: support@khelaghorshop.com

Khelaghor Shop may modify, amend, or update these Terms and Conditions at any time. When changes are made:

• Notice of any significant changes will be provided via email or on the platform in advance.
• The date of any changes will be updated at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the new terms, you may request to close your account.