Khelaghor shop's Privacy Policy

Khelaghor shop is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect, how we use it, and the steps we take to keep your data secure.

By registering with khelaghor shop, using our services, or simply browsing the website, you consent to the data collection and usage practices described in this Privacy Policy. If you have any questions, feel free to contact us at any time.

We guarantee that your data will never be used for any unlawful purpose. khelaghor shop's Privacy Policy is fully transparent and centered around our users' best interests.

Khelaghor shop collects your information in several ways. Here's a detailed breakdown:

Directly provided information:

• Full name & date of birth (for age verification)
• Email address & mobile number
• Home address
• National ID or Passport Number (for KYC verification)
• Mobile banking account details (for transactions)

Automatically Collected Information:

Khelaghor shop uses your information only for legitimate and specified purposes. We never use your data unnecessarily.

• Account Management: For registration, verification, and account security.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Customer Support: To resolve your issues and respond to your queries.
• Promotional communications: To send you offers and updates, with your consent.
• Fraud prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyze and improve the user experience.

Khelaghor shop does not sell your personal data to any third party. However, data may be shared in specific situations:

• Payment providers: Only the information necessary to complete a transaction is shared with payment providers such as Mobile Pay, Nagad, and Rocket.
• Technology Partners: For operational purposes with server hosting and cybersecurity partners.
• Legal authorities: Data may be disclosed to relevant authorities when required by a court order or legal obligation.
• Fraud prevention agencies: To assist in investigations into money laundering or fraud.

Khelaghor shop uses cookies and similar technologies to enhance your experience. The types of cookies we use include:

• Essential Cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled.
• Analytics cookies: Helps analyze user behavior to improve our services.
• Preference Cookies: To remember your language, theme, and other preferences.
• Marketing Cookies: To show relevant advertisements – with the option to opt out.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Khelaghor shop retains your data only for as long as necessary. Information is kept for the duration your account remains active.

• Account information: For the duration your account is active and for 5 years after closure (as required by law).
• Transaction Records: Minimum 7 years (as required by financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Log data: From 90 days up to 1 year.
• Marketing data: Removed immediately upon unsubscribing.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Khelaghor shop respects your rights over your personal data. Here are your key rights:

Khelaghor shop strictly does not serve anyone under the age of 18. Our platform is for adults only.

• We do not knowingly collect any information from minors.
• If a minor is found to have created an account, it will be suspended immediately upon detection.
• Any data found to have been collected from a minor will be deleted immediately.
• Parents or guardians who have concerns are welcome to reach out to us.

Khelaghor shop uses industry-leading, state-of-the-art technology to keep your data secure. Our security layers include:

• SSL/TLS Encryption: 256-bit encryption is applied during all data transfers.
• Two-factor authentication (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Backups: Encrypted backups to guard against data loss.
• Access Control: Only authorized personnel have access to specific data.
• Penetration Testing: Regular security audits conducted by external experts.

Khelaghor shop may update this Privacy Policy from time to time. You will be notified before any significant changes take effect.

• For significant changes, a notice will be sent via email or displayed on the platform.
• The date of any update will always be shown at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

For any questions, complaints, or requests regarding our privacy policy, please get in touch with us:

• Email: support@khelaghorshop.com
• Live Chat: Always accessible in the bottom-right corner of the platform.
• Support Hours: 24 hours a day, 7 days a week.

We take all privacy-related requests seriously and aim to respond as quickly as possible.